Are you having technical issues with the DOE device you receive?

No need to worry any more. The DOE has launched a Remote Learning Technical Support website for parents and guardians to submit requests for technical support for a broad range of issues, including application support, lost, stolen, or broken devices, and delivery status.

https://www.nycenet.edu/technicalsupportforfamily

When families select a topic and issue in the ticket submission form, the form will automatically list common resolutions to technical support problems; if the suggested resolutions do not resolve the family’s issue, they can continue to submit a tech support ticket by completing the form.