No need to worry any more. The DOE has launched a Remote Learning Technical Support website for parents and guardians to submit requests for technical support for a broad range of issues, including application support, lost, stolen, or broken devices, and delivery status.
When families select a topic and issue in the ticket submission form, the form will automatically list common resolutions to technical support problems; if the suggested resolutions do not resolve the family’s issue, they can continue to submit a tech support ticket by completing the form.
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